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Advice

How can I pay?

All information on how to make your payment you will find here.

How much does shipping cost?

We offer free shipping within Switzerland for all orders at 99.- or above.

Shipping costs for orders less than 99.- CHF will be charged by their weight and according to the shipping fees (between 8.- and 10.- CHF). The costs will be displayed during your order transaction.

How do you ship orders?

We ship with the Swiss Post. As soon as we send out your order we provide you with a Tracking-Number with which you can check the current status of your order.

How long does it take until I receive my order?

All orders received until 12.00 am are processed and shipped with priority mail of the Swiss Post the same day and are expected to arrive the next working day.
If you chose payment in advance, we have to await the payment receipt, then your order will be shipped immediately.

Can I exchange a garment if it doesn't fit?

If a garment doesn't fit it may be shipped back within 5 days. Please contact us in any case before sending an item back; this way we can make sure to reserve a substitute for you. You will find more information on this issue in our terms and conditions.

Can I send you an e-mail?

Sure! You will find our e-mail address under Contact Us!

Can I call you?

Sure! Call our hotline: 031 318 24 74 from Monday through Friday between 11.00 am - 07.00 pm.

Do you have a real store?

Yes! Next to our online shop we have a store in Berne. It is in the vicinity of the main train station in Berne.

Our opening hours: Monday through Friday from 11.00 am - 07.00 pm and Saturday from 10.00 am - 05.00 pm.

Can I pick up my order at the store in Berne?

Yes! Please use the comment box at the end of your order transaction and let us know if you want to pick up your order at the store. We will let you know via e-mail as soon as your order is ready to be picked up at the store.

 Can I pay with an invoice?

We accept payments with an invoice only through our external partner Billpay GmbH. This implies a successful solvency check through Billpay GmbH. The transaction is operated through Billpay GmbH onto which we also transfer our invoice receivable. Public institutions like schools can also request a direct invoice from us, please contact us for this purpose. You will find all information on payments here.

Do you ship to stores?

Yes! Our wholesale department supplies stores all over Switzerland with different brands of our assortment. If you have a store and you are interested in selling brands such as MTN Montana Colors, On The Run, Grog, Stylefile Marker, Krink a.s.f. please contact us!

Any other questions?

Please contact us here!

How can I find my right size?

If you don’t know your size just check the tag on one of your own garments, then it should fit as well. Every brand uses its own cuts for their clothes, so the the sizes can vary. If a piece is much smaller or bigger than usual it's mentioned in the description of the article.

Below you will find a standard size chart for your orientation. With the help of a measuring tape you can figure out what your size is.  

BOYS

Tops (T-Shirts, Sweater etc.):
The sizes for tops are displayed in US-sizes (XS-XXL)

Measure horizontally around the wi part of your chest and back.

 US-size: XS  S M  L XL XXL
 Chest in cm:  74-81  82-89  90-97  98-105  106-113  114-11

If you prefer to wear your t-shirt more loose just order one size bigger.

Pants:
Pants sizes are displayed in inch-sizes (waist size). 

Measure horizontally around the waist.  

 Size in Inch: 28  30 32 34 36 38
 Waist in cm:  71-74  76-79  81-84  86-90  91-97  98-101

If you prefer to wear your jeans below the waist just order one size bigger.

GIRLS

Tops (T-Shirts, Sweater etc.):
The sizes for tops are displayed in US-sizes (XS-XL)

Measure horizontally around the biggest part of your chest and back.

 US-Size: XS  S M  L XL  
 Chest (cm):  78-85  82-89  86-93  90-97 94-100  

If you prefer to wear your t-shirt more loose just order one size bigger.

Pants:
Pants sizes are displayed in inch-sizes (waist size). 

Measure horizontally around the waist. 

 Inch-Size: 26 28 30 32 34 36
 Waist (cm): 60-65  63-69 66-73 70-77 74-81  88-95

If you prefer to wear your pants below the waist just order one size bigger.

 

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